Help Centre
Delivery
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[tab=UK]
If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. Ensure you order before this time if your order is time sensitive. We do not process or ship orders on Saturday, Sunday or UK bank holidays.
Orders placed on Saturday, Sunday or a UK Bank Holiday will be processed & dispatched on the first working day after the order has been placed.
Delivery Information
| Country | Service | Delivery Time | Cost |
|---|---|---|---|
| Mainland UK & Northern Ireland | Standard | 3-4 Working Days | FREE over £200, or £5.95 |
| Mainland UK & Northern Ireland | Express | Next Working Day (Order Before 2pm) | £9.95 |
| Highlands & Islands | Express | 2-4 Working Days | £19.95 |
Delivery Terms & Conditions
Once your parcel is collected from our warehouse, it will be in the safe hands of our selected carrier. You will receive a shipping confirmation email with details of your shipment and tracking number. You can track your order using your Twisted Tailor account or by using your tracking number on the carrier's website.
We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods.
Please note that when orders are shipped to a shared address (apartment blocks, businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt. Once the parcel has arrived in the building our duties are complete and the responsibility is then shifted to the customer to locate the parcel. Please consider this before placing an order — we would always recommend ordering to a private address where possible.
Delivery options are limited for some UK postcodes. Non-mainland UK delivery prices are available at the checkout.
[tab=USA]Twisted Tailor are pleased to have teamed up with Global-e and the USA's most trusted carrier DHL. To make delivery faster, cheaper and stress-free:
- Express Shipping: $25 USD
- FREE Express Shipping on orders over $250 USD
What you see is what you pay: Duties are included in the price you see on our products, then at the checkout you will select your shipping and the local tax will be shown, the same as you would see shopping from a retailer in the USA!
As a small British independent brand, we want to thank you for choosing us, so we've worked hard to lower our selling price to absorb as much of the increase in tariff costs as possible, ensuring you still get the very best value.
If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. We do not process or ship orders on Saturday, Sunday or UK bank holidays.
Delivery Terms & Conditions
Once your parcel is collected from our warehouse, it will be in the safe hands of DHL. You will receive a shipping confirmation email with details of your shipment and tracking number.
If a delivery is rejected by the customer, the cost of returning the goods to our warehouse will be deducted from the refund.
We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods.
Please note that when orders are shipped to a shared address (apartment blocks, businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt. Please consider this before placing an order — we would always recommend ordering to a private address where possible.
[tab=Europe]Twisted Tailor are pleased to have teamed up with Global-e and the EU's most trusted carrier DHL. To make delivery faster, cheaper and stress-free:
What you see is what you pay: Duties and taxes are included in the price you see on our products, then at the checkout you will select your shipping, the same as you would see shopping from a retailer in the EU!
All European orders are now shipped every weekday! If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day.
- Standard Shipping: €10 or FREE on orders over €210
- Express Shipping: €15 or €10 on orders over €210
Delivery Terms & Conditions
Once your parcel is collected from our warehouse, it will be in the safe hands of DHL. You will receive a shipping confirmation email with details of your shipment and tracking number.
If a delivery is rejected by the customer, the cost of returning the goods to our warehouse will be deducted from the refund.
We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods.
Please note that when orders are shipped to a shared address (apartment blocks, businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt. Please consider this before placing an order — we would always recommend ordering to a private address where possible.
[tab=Rest of World]Twisted Tailor are pleased to have teamed up with Global-e and the world's most trusted carrier DHL. To make delivery faster, cheaper and stress-free.
If you place your order before 2PM (GMT/BST) Monday to Friday, it will be processed and dispatched the same day. We do not process or ship orders on Saturday, Sunday or UK bank holidays.
Delivery Information
| Country | Delivery Time | Shipping Cost |
|---|---|---|
| Australia | 3-4 Working Days | $55 AUD or FREE over $325 AUD |
| Canada | 2-3 Working Days | $55 CAD or FREE over $650 CAD |
| New Zealand | 3-4 Working Days | $70 or FREE over $350 |
| Switzerland | 1-2 Working Days | 20 CHF or FREE over 350 CHF |
| ROW | 3-9 Working Days | $9 or FREE over $250 |
Delivery Terms & Conditions
Once your parcel is collected from our warehouse, it will be in the safe hands of DHL. You will receive a shipping confirmation email with details of your shipment and tracking number.
If a delivery is rejected by the customer, the cost of returning the goods to our warehouse will be deducted from the refund.
We will always work hard to get your order processed as soon as possible but please allow extra time for processing and delivery during busy sale periods.
Please note that when orders are shipped to a shared address (apartment blocks, businesses, universities, halls etc.) we are only responsible for delivery to the building at the first point of receipt. Please consider this before placing an order — we would always recommend ordering to a private address where possible.
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